Refund Policy

STR Comply ("Company," "we," "us," or "our") maintains a strict no-refund policy as described below. We encourage all prospective customers to review our features, pricing, and platform thoroughly before subscribing.

1. General No-Refund Policy

ALL PAYMENTS MADE TO STR COMPLY ARE FINAL AND NON-REFUNDABLE.

This includes:

• Monthly subscription fees (Basic, Pro, Pro+)
• Credit pack purchases (Starter, Standard, Pro Pack)
• Any add-on fees or charges
• Partial month subscription fees
• Unused credits at time of cancellation or account closure

We do not issue refunds for:

• Change of mind after purchase
• Failure to use the Service during the subscription period
• Dissatisfaction with compliance information or checklists
• Technical issues on your device or network
• Accidental purchases
• Forgetting to cancel before renewal date
• Circumstances where city rules change after checklist generation

2. Subscription Cancellations

You may cancel your subscription at any time through your account Settings page. Upon cancellation:

• Your subscription remains active until the end of the current billing period
• No further charges will be made after cancellation
• You will NOT receive a refund for the remaining days in your current billing period
• Your credits remain usable until your billing period ends
• After your billing period ends, access to paid features is revoked

Example: If you subscribe on July 1 and cancel on July 15, you retain access through July 31. No refund is issued for July 16-31.

3. Credit Pack Purchases

Credit packs are one-time purchases that add credits to your account balance. Credit pack purchases are:

• Non-refundable under all circumstances
• Non-transferable to other accounts
• Non-exchangeable for cash or subscription fees
• Forfeited upon account termination
• Valid only while you maintain an active subscription

4. Automatic Renewal

Subscriptions renew automatically on your billing date each month. It is your sole responsibility to:

• Cancel before the renewal date if you do not wish to renew
• Maintain a valid payment method
• Monitor your renewal dates in your account Settings

We are not responsible for charges resulting from failure to cancel before renewal. Renewal charges are non-refundable.

5. Failed Payments

If a payment fails:

• Your account is placed in past_due status
• Access to paid features is suspended until payment succeeds
• We will retry the charge automatically
• If payment continues to fail, your subscription may be cancelled
• We are not responsible for service interruptions caused by failed payments

6. Service Outage Exception

The ONLY exception to our no-refund policy is a verified platform outage.

If STR Comply experiences a documented technical outage exceeding 72 consecutive hours that prevents all access to the core Service features, you may request a prorated service credit (not a cash refund) for the affected period.

To request an outage credit:

• Email support@strcomply.ai within 30 days of the outage
• Subject line: "Outage Credit Request"
• Include your account email and the dates you were affected
• Credits are issued at our sole discretion after verification

This exception does not apply to:

• Planned maintenance windows
• Partial feature unavailability
• Third-party service disruptions
• Issues caused by your device, browser, or network

7. Chargebacks and Disputes

Filing a chargeback or payment dispute with your bank or credit card company for a valid charge constitutes a breach of these Terms. In the event of a chargeback:

• Your account will be immediately suspended pending investigation
• You may be permanently banned from the Service
• We reserve the right to pursue collection of disputed amounts plus associated fees
• Fraudulent chargebacks may be reported to relevant authorities

If you have a billing concern, please contact us at support@strcomply.ai before initiating a chargeback. We will work to resolve legitimate billing issues promptly.

8. Regulatory Compliance Note

Some jurisdictions have mandatory consumer protection laws that may provide certain refund rights that cannot be waived by contract. Nothing in this policy is intended to override any rights you have under applicable mandatory law.

If you believe you have mandatory refund rights under your local law, contact us at support@strcomply.ai and we will evaluate your request in accordance with applicable legal requirements.

9. How to Contact Us

For billing questions or to request an outage credit:

Email: support@strcomply.ai
Subject: "Billing Inquiry" or "Outage Credit Request"

We respond to all billing inquiries within 2 business days.

STR Comply
Email: support@strcomply.ai
Website: strcomply.ai